Frequently Asked Questions

Change management

At what point in the project do I engage Alexander & Associates Advisory?

It’s best to involve us in the project early on so we can gain a deeper understanding of the context and identify any potential issues before they arise.

Does Alexander & Associates Advisory also provide advice on change management?

We work closely with change managers and bring our expertise in communicating change to the project. Although we understand change management, we leave the overall planning and implementation of the change to the change management specialists.

What can you expect from working with us?

We’ll develop a proposal with a recommended strategy for communicating your change project. The strategy will consider how you communicate to all of your internal and external stakeholders including employees, managers, unions and anyone else affected by the change. Every change project is slightly different so there is not a one size fits all communications strategy. Our skill is in understanding what you want to achieve and then matching it with the right communications approach.

Do you develop the communications?

Yes, we create all of the communications you’ll need and we work with your program team and other professionals in your organisation, such as Human Resources.

Do you do research?

If we feel we need more information before we can recommend a communications approach, we’ll suggest that we conduct research. This might involve surveys or talking to some of your employees in focus groups.

Who are your associates?
Alexander & Associates Advisory has developed an extensive network of researchers, videographers, designers and photographers who can be brought in depending on the requirements of the project.
How do you charge?
Every project has different requirements and our involvement depends on your goals. We can scale our support up or down as needed. We provide an estimate after we understand the brief.

Coaching

What’s the difference between coaching and mentoring?

Jo’s definition of coaching is a partnership where she supports a client to grow personally and professionally and help steer their career towards a future that realises their true potential. Mentoring is focused on providing answers and advice about specific problems and usually involves the mentor applying their own experience.

Is it confidential?

Confidentiality is a critical part of creating a supportive environment where the client can be candid. Jo operates within the Code of Ethics of the International Coaching Federation and there are only a few specific occasions where the coach has a legal obligation to break confidentiality. This is when the client talks about:

  • intending to self-harm
  • harming another person or a company
  • committing an illegal activity
Is it a big time commitment?
A coaching programs starts with a longer interview where Jo asks questions so that she understands the person and their goals. She will then develop a proposal, which includes a coaching approach.  A coaching program typically involves 4- 6 sessions of 45 minutes to an hour, held fortnightly or monthly—either in person or online.