What can change communications learn from crisis negotiation Just typing the phrase ‘crisis negotiation’ makes my heart race and adrenaline surge.  It’s not a job for everyone and requires a cool head and a set of expert skills aimed at de-escalating an emotionally...

Sometimes it can be simpler to define something by telling you what it’s not. A pizza isn’t a balanced meal, a pair of scissors isn’t a toy. Change communications isn’t change management and change communications isn’t the same as employee communications. It’s also...

If you’ve spent any time messaging your 25 year-old niece or nephew then you’ll be familiar with the confusion of working out the right platform to text them on, followed swiftly by the secret shame of being baffled by strange new words.  How do you find out what...